Branch Manager

About the role

The most essential function of this position is to assist the credit union members in experiencing the advantage. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core. Branch Managers are responsible for leading the operational efforts of the branch. They ensure established policies and procedures are followed, oversee prompt and professional execution of a full range of services to members and prospective members through training, development, and supervision of branch team members.

Responsibilities

• Displays proficiency in all Advia products and services and able to coach and manage efforts of the team to match products and services to a member's needs through referral activity.
• Delivers coaching and exhibits behaviors that grow the deposits and loan productions of the branch.
• Ensures proper operational functionality of the branch including maintaining adequate team coverage to meet the service level needs of the membership, resolving member’s requests, questions, and escalations in a timely manner, and providing coverage to help members with loan and account opening as needed.
• Represents and promotes Advia in our communities through a variety of educational, volunteer and brand building opportunities.
• Manages team to maximize productivity, efficiency, and the potential of the human assets of Advia, including monitoring performance, coaching, mentoring, training, assuring compliance with regulatory requirements and organizational mission, values, service standards, policies, and work guidelines. Appraise performance and provide recommendations for promotion, disciplinary action, and termination, as appropriate.
• Aids in regional community outreach and/or organizing volunteer events.

Requirements

• Three years to five years of similar or related experience, including preparatory experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• Interpersonal Skills: A significant level of trust, credibility, and diplomacy is required. In-depth dialogue, conversations, and explanations with customers, direct and indirect reports, and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating, and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Qualifications

• Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Mental and/or Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Skills

• Proficiency in all Advia products and services.
• Ability to coach and manage team to match products and services to a member's needs through referral activity.
• Operational functionality of the branch.
• Representing and promoting Advia in communities.
• Managing team to maximize productivity, efficiency, and the potential of the human assets of Advia.
• Community outreach and/or organizing volunteer events.

Benefits

• Comprehensive Benefits Package including Health & Wellness, Financial Peace of Mind, Time Off, Professional Growth, and Additional Perks such as free Telemedicine, Employee Assistance Program (EAP), wellness initiatives, and Paid Community Action Volunteer Hours.

Pay

Entry Salary Range: $70,146.43-$94,175.71 annually with an incentive opportunity based on branch performance.

Schedule

Full-Time, On-site

Advia Offers a Bilingual Premium for this Role

This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.