Branch Manager (Aspen/Pitkin County Airport)

About the role

You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability. You lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings. You recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process. You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows. You ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes.

Responsibilities

• Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings
• Recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process
• Ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes
• Manage the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets)

Requirements

• Hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years work experience without a degree, including 2 years as a manager in car rental) or relevant experience
• Possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities
• Be at least 18 years old, have a valid driver's license with a clean record, and can work day/evening shifts

Qualifications

• Experience and Education

Skills

• Supervisory and Communication Skills
• Organization and Customer Service

Benefits

• Comprehensive Health & Insurance
• AI at your fingertips
• Company Car & Equipment
• Paid Time Off & Sick Leave
• Uniform & Dry Cleaning
• Exclusive Employee Rentals

Pay

A yearly salary of at least $66,797 plus bonus!

Schedule

Day/evening shifts