Branch Manager - Allentown Office

Job Summary

Join QNB Bank as a Branch Manager at our Allentown Office, where you will lead a dynamic team dedicated to unparalleled customer service. This onsite position provides an exciting opportunity to influence branch operations while fostering a customer-centric culture. You will be at the forefront of problem-solving in the banking industry, empowering your team to deliver excellence and integrity in all interactions.

Responsibilities

• Drive forward-thinking initiatives that enhance customer satisfaction and strengthen community ties.
• Collaborate with passionate professionals in a vibrant environment that values innovation and empathy, ensuring your contributions have a meaningful impact.
• Engage with customers directly, addressing their needs and resolving issues promptly to enhance satisfaction and loyalty.
• Maintain an energetic atmosphere that encourages innovation and collaboration among team members.
• Manage and mentor branch staff, fostering teamwork and promoting professional growth.
• Monitor branch performance metrics and implement strategies for improvement.
• Ensure compliance with banking regulations and internal policies, maintaining the highest standards of integrity and excellence.
• Participate in community outreach, building relationships that strengthen our brand presence.

Requirements

• A minimum of five years of leadership and/or supervisory experience in roles of increasing responsibility within a financial institution to gain the necessary experience and background knowledge to manage a full-service branch and deal effectively with employees and customers.
• College or equivalent level courses in business, banking, or related areas of equivalent job-related experience.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
• PA Notary and Medallion Signature Certification
• Advanced knowledge of the Bank's Deposit products/services and lending policies and guidelines, as well as specific loan programs, qualifications, procedures and policies to provide full deposit and loan services.
• Demonstrated independent decision-making skills, effective delegation and leadership skills.
• Strong interpersonal, communication and organizational skills necessary to conduct business development calls and identify, develop and implement effective sales strategies to acquire new business opportunities and cultivate existing relationships.
• A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems.

Qualifications

• Strong leadership and interpersonal skills to inspire and motivate a high-performing team.
• Proficiency in financial products and services is critical, as is the ability to generate new business while maintaining sales and performance goals.
• Commitment to community engagement, actively participating in civic organizations and events.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off