Branch Manager - Allentown

Join QNB Bank as a Branch Manager in Allentown, PA, where you will lead a dynamic team dedicated to unparalleled customer service. This onsite position provides an exciting opportunity to influence branch operations while fostering a customer-centric culture. You will drive forward-thinking initiatives that enhance customer satisfaction and strengthen community ties, collaborating with passionate professionals in a vibrant environment that values innovation and empathy.

About the role

As the Branch Manager at QNB Bank's Allentown Office, you will oversee daily branch operations while ensuring a customer-focused environment. You will manage and mentor branch staff, foster teamwork, and promote professional growth. Engaging directly with customers, you will address their needs and resolve issues promptly to enhance satisfaction and loyalty. Monitoring branch performance metrics and implementing improvement strategies will be key, along with ensuring compliance with banking regulations and internal policies. You will actively participate in community outreach to build relationships that strengthen our brand presence and maintain an energetic atmosphere that encourages innovation and collaboration among team members.

Responsibilities

• Oversee daily branch operations and ensure a customer-focused environment.
• Manage and mentor branch staff, fostering teamwork and professional growth.
• Engage with customers directly to address needs and resolve issues promptly.
• Monitor branch performance metrics and implement strategies for improvement.
• Ensure compliance with banking regulations and internal policies.
• Maintain the highest standards of integrity and excellence in all interactions.
• Actively participate in community outreach to build relationships and strengthen brand presence.
• Conduct regular team meetings to align with QNB Bank's core values and objectives.
• Develop and implement effective sales strategies to drive growth.
• Partner with various lines of business to generate new opportunities.

Requirements

• Minimum of five years of leadership and/or supervisory experience in a financial institution.
• College or equivalent level courses in business, banking, or related areas, or equivalent job-related experience.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations; ongoing employment contingent upon meeting these requirements, including acceptable background investigation results.
• PA Notary and Medallion Signature Certification.
• Advanced knowledge of the Bank's deposit products/services, lending policies, and specific loan programs, qualifications, procedures, and policies.
• Demonstrated independent decision-making, effective delegation, and leadership skills.
• Strong interpersonal, communication, and organizational skills to conduct business development and implement effective sales strategies.
• Thorough knowledge of branch operations to coordinate daily functioning and resolve employee and customer problems.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) retirement plan.
• Life Insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Competitive salary.
• Paid Time Off.