Branch Manager 4 - Agoura Hills, CA

About the role

This role involves leading and managing branch(es) to ensure goals are met and compliance with banking laws and regulations. The primary duty is to lead and manage the team to deliver an excellent customer experience and to identify financial resources for customers.

Responsibilities

• Empowers, builds, and inspires team through effective communication and simplified business goals.
• Leads with empathy and creates an environment where team members and clients feel valued.
• Sets and communicates individual employee performance expectations including performance goals and core behaviors.
• Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
• Effectively leads through change, can navigate ambiguity and demonstrates agility.
• Adapts leadership style to each situation to fit the needs of their team.
• Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities.
• Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners.
• Makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
• Adapts to new digital programs, products, services and technology platforms.
• Teaches digital fluency and financial literacy to team members and customers.
• Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.
• Plans and executes customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services.
• Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers.
• Creates a culture of customer obsession with team members by providing a world class customer service experience.
• Able to have proactive conversations with customers and manage their feedback.
• Establishes, maintains and manages an effective advisory and service environment through the customer engagement model.
• Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage.
• Applies financial acumen, critical thinking and problem-solving skills to meet team members’ and customer’s needs.
• Maintains an in-depth knowledge of U.S. Bank products and services.
• Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources.
• Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers.
• Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.
• Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.
• Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy.
• Limits bank losses and overall exposure.

Requirements

Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues.

Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.

Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.

Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.

Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.

Demonstrated success in retail sales environment.

Working knowledge of employment practices including rewards and recognition, employee development, and change management.

Qualifications

Bachelor’s degree, or equivalent work experience.

Four to five years of experience working in a sales, retail management, or banking environment.

Skills

Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues.

Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.

Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.

Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.

Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.

Demonstrated success in retail sales environment.

Benefits

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) and employer-funded retirement plan, paid vacation, sick and safe leave, adoption assistance, and more.

Pay Range: $104,130.00 - 127,270.00