Branch Manager- 27th Avenue

Duties And Responsibilities

• Motivates, coaches, and develops branch staff to provide outstanding service and advocacy to members, while consistently identifying opportunities to deepen relationships and strengthen member loyalty.
• Develops and delivers annual evaluations for branch staff.
• Maintains expert-level understanding of all aspects of branch workflow, including loan application processing, new account originations, cash vault management, branch compliance, and other operational processes.
• Assists with performing these functions as necessary.
• Counsels and mentors branch staff.
• Conducts daily huddles and monthly meetings with branch staff to recognize staff achievements, provide product education, and share meaningful business updates.
• Participates in external networking and promotional events with local schools, colleges, and other community business partners.
• Collaborates with Branch Services leadership to formulate new strategies to optimize branch business and expand membership.
• Serves as community liaison in representing the Credit Union at community functions and leadership forums.
• Creates annual branch business plan and presents periodic performance updates to Senior Leadership highlighting business trends and opportunities for competitive differentiation.
• Serves as point of escalation for member issues/concerns within the branch.
• Coordinates resolution of member issues with other Credit Union departments.
• Ensures the branch is adequately staffed and that the branch schedule is reflective of traffic patterns resulting in an effective and efficient workflow which will provide an overall exceptional experience for all members.
• Responsible for hiring, advancement, mentoring and addressing disciplinary matters of staff. Recommends termination when necessary.
• Ensures that the branch follow prescribed policy, operational, and security procedures in compliance with internal and external procedures, NCUA, and other regulations.
• Full compliance with BSA rules and regulations.
• Reviews OFAC matches within designated risk score and provides clearance to staff on false positive matches.

Qualifications

• Expert knowledge of credit union products, services, and solutions.
• Strong leadership and coaching skills.
• Ability to motivate and develop branch staff.
• Expert-level understanding of all aspects of branch workflow.
• Ability to assist with various operational processes.
• Effective communication and interpersonal skills.
• Ability to recognize and capitalize on opportunities to deepen relationships and strengthen member loyalty.
• Experience in managing and supervising branch staff.
• Ability to work independently and manage multiple tasks.
• Ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary.