Branch Manager - 159th Street

About the role

The Branch Manager oversees the day-to-day operations of the branch, ensuring quality customer service, while delivering results that align with Apple Bank’s business objectives.

Responsibilities

• Maintain a balance of sales, service, and operations objectives always.
• Oversee daily branch operations, provide comprehensive and prompt retail services; participate in daily operational and business development activities to achieve customer service and business growth objectives.
• Meet assigned sales goals by following our business development model and effectively utilizing the resources that have been provided.
• Manage account/deposit portfolios of the assigned branch; maintains strong relationships with top customers and seeks to grow and retain these relationships.
• Direct branch human capital activities, including but not limited to, staffing, training, delegation of work, performance appraisals, promotions, career development, and salary recommendations.
• Keep employees abreast of the latest internal policies and procedures and ensure employee compliance to them.
• Facilitate regular team meetings to discuss Bank and branch goals and objectives and establish priorities.
• Partner with the District Manager to develop and execute strategies for the branch that are aligned to business plans, to achieve desired revenue, expense, and service goals.
• Drive individual production goals with target clients and outbound sales activities, including the building of referral networks and relationships with internal partners and external contacts; implement new ideas and marketing strategies within branch market area to improve sales/deposit performance, marketing, and staff development.
• Ensure that audit controls are followed to protect the Bank from unnecessary risk and exposure by supporting compliance with regulatory guidelines including the Bank Secrecy Act, AML, Regulation CC and Regulation E.
• Review and reconcile various branch general ledger accounts; understand daily proof processes, ensuring adherence to operational requirements with the ability to investigate controllable losses.
• Develop new business relationships, representing Apple Bank in professional associations and community networking events to enhance its image and develop additional business/referral sources.
• Facilitate employee career growth through development planning, coaching, and training.

Requirements

• High School diploma or GED required; Bachelor’s degree preferred.
• 7+ years of experience in banking and operations required, with at least 5 years of financial institution experience in a management function.
• Proven management record, preferably in banking or financial services.
• Excellent communication (verbal + written), problem solving, decision making and time management skills.
• Demonstrate effective leadership and interpersonal skills; motivate and achieve results through the effort of others.
• Must possess strong attention to detail with a high concern for accuracy.
• Proficiency in Microsoft Office suite of products (Excel, Word & PowerPoint) and position specific software as required.
• Comprehensive knowledge regarding branch business operations and retail services.
• Demonstrated knowledge of e-Commerce, e-Banking and Branch Banking-related technology.
• Ability to manage multiple ad hoc assignments or situations and remain flexible.
• Qualified to be licensed as a Notary Public for the State of New York.
• Might be required to obtain insurance license for the sale of approved insurance/annuity products.

Qualifications

• Mandatory training may require occasional travel.