Branch Manager - 181st Street

About the role

The Branch Manager oversees the day-to-day operations of the branch, ensuring quality customer service while delivering results that align with Apple Bank’s business objectives. This position is responsible for the overall profitability of the branch by partnering with senior management to implement strategies and activities that achieve the Bank’s overall goals for the assigned district. The Branch Manager drives new client acquisition primarily through deposit gathering, retaining and expanding existing banking relationships, and market share growth of the branch. They implement sales and business development initiatives that provide value to customers while ensuring adherence to ethical sales practices. Additionally, the Branch Manager provides direction to staff regarding operational and regulatory controls, compliance matters, security protocols, and how to protect the Bank against monetary loss and reputational harm. The Branch Manager must possess the ability to adapt to meet challenges in a dynamic industry.

Responsibilities

• Maintain a balance of sales, service, and operations objectives.
• Oversee daily branch operations, provide comprehensive and prompt retail services, and participate in daily operational and business development activities to achieve customer service and business growth objectives.
• Meet assigned sales goals by following the business development model and effectively utilizing provided resources.
• Manage account/deposit portfolios of the assigned branch; maintain strong relationships with top customers and seek to grow and retain these relationships.
• Direct branch human capital activities, including staffing, training, delegation of work, performance appraisals, promotions, career development, and salary recommendations.
• Keep employees abreast of the latest internal policies and procedures and ensure employee compliance.
• Facilitate regular team meetings to discuss Bank and branch goals and objectives and establish priorities.
• Partner with the District Manager to develop and execute strategies for the branch that align with business plans to achieve desired revenue, expense, and service goals.
• Drive individual production goals with target clients and outbound sales activities, including building referral networks and relationships with internal partners and external contacts; implement new ideas and marketing strategies within the branch market area to improve sales/deposit performance, marketing, and staff development.
• Ensure that audit controls are followed to protect the Bank from unnecessary risk and exposure by supporting compliance with regulatory guidelines including the Bank Secrecy Act, AML, Regulation CC, and Regulation E.
• Keep abreast of customer banking needs by promoting new business and offering additional suitable products and services; address and resolve complex customer service issues, ensuring quick and proper responses to all reasonable customer requests.
• Review and reconcile various branch general ledger accounts; understand daily proof processes, ensuring adherence to operational requirements with the ability to investigate controllable losses.
• Develop new business relationships, representing Apple Bank in professional associations and community networking events to enhance its image and develop additional business/referral sources.
• Facilitate employee career growth through development planning, coaching, and training.
• Promote a positive image of Apple Bank; develop and maintain effective business relationships with customers and staff, serving as a liaison between branch and corporate departments.
• Staff the branch at an appropriate level; maintain schedules to always provide adequate coverage.
• Utilize prudent judgment when extending approvals for the processing of transactions (e.g., accepting checks, approving signatures, approving payments, and withdrawal transactions).
• Apply demonstrated knowledge of applicable banking laws and regulations; respond effectively and in a timely manner to organizational, business, and regulatory changes.
• Recommend systems and/or procedural changes to senior management.
• Participate in the periodic installation and testing of program updates (e.g., disaster recovery testing, ATM programs, scanning equipment programs).
• Notify appropriate personnel to ensure branch facilities and equipment are well maintained; ensure inventory and supplies are maintained.
• Delegate work to subordinates, including performing follow-up and providing additional guidance when necessary.
• Analyze problems and develop sound strategies to provide optimum solutions for all aspects of branch management.
• Perform other duties as requested.

Requirements

• Associate’s degree and 3–5 years of branch management experience, or comparable banking experience required.
• Bachelor’s degree preferred.
• Relevant experience may be considered in lieu of formal education.
• Proven management record, preferably in banking or financial services.
• Excellent communication (verbal and written), problem-solving, decision-making, and time management skills.
• Demonstrated effective leadership and interpersonal skills; ability to motivate and achieve results through the effort of others.
• Strong attention to detail with a high concern for accuracy.
• Proficiency in Microsoft Office suite (Excel, Word, and PowerPoint) and position-specific software as required.
• Comprehensive knowledge of branch business operations and retail services.
• Demonstrated knowledge of e-Commerce, e-Banking, and branch banking-related technology.
• Ability to manage multiple ad hoc assignments or situations and remain composed.
• Qualified to be licensed as a Notary Public for the State of New York.
• Might be required to obtain an insurance license for the sale of approved insurance/annuity products.
• Mandatory training may require occasional travel.