Branch Management Program

About the role

American Heritage Credit Union, a $5+ Billion Credit Union, is looking for candidates for our Branch Management Program. This program is designed to prepare individuals for management level positions by giving the candidate the opportunity to learn and grow in the following areas:

• Exposure to decision-making and leadership styles of managers
• Exposure to organizational knowledge
• Development of new skills such as leadership, employee relations, sales & service growth & development, communication skills, conflict management, team building, strategic management, etc.

In addition to developing a candidate for this program, the credit union is making a visible commitment to retaining future leaders and maintaining a motivated and effective workplace.

Responsibilities

• Maintain thorough knowledge of all credit union products, policies, procedures, and branch services
• Utilize professional, well-developed interpersonal skills necessary for supervising staff and servicing credit union members, staff, and clients
• Adhere to and coach staff on policies/procedures including, but not limited to, cash management, security, lending, federal regulations, and Human Resources
• Coach staff to be highly motivated, well trained, skilled in sales, and proficient in the delivery of Whale done service while maintaining a cross-selling environment within the branch
• Assist in training employees and providing input for evaluating employee job performance
• Develop, maintain, and expand relationships with all levels of the organization and within our existing Workplace Partners (WPP) if applicable
• Analyze, identify, and interpret members' problems, questions, and needs; provide information on a product/service that will meet or exceed member expectations

Qualifications

• Must have a college degree or be currently enrolled in an accredited university with a minimum of 50 completed credits (copies of current transcripts are required if currently enrolled)
• Must have an advanced working knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Working knowledge of ADP Workforce Now, Symitar, and Meridian Link preferred
• Must obtain FICEP certification
• Must demonstrate exceptional leadership abilities, initiative, engaging personality, and an eagerness to motivate self and others
• Must be willing to work late nights and Saturdays and be flexible to travel to any branch and/or department within the Credit Union (Center City and Suburbs included)