Branch Leader I or II Melrose

Regular, full-time position. Fluency in English required. 1st shift.

About the role

As Branch Leader you will manage all aspects of an assigned Truist branch, including driving performance, business development, compliance, and human-capital decisions.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive branch performance through leadership, coaching, and personal productivity in Truist’s strategic areas: Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnerships.
• Develop branch revenue via Small Business growth and new-client strategies, including face-to-face appointments, outbound calling, and prospecting.
• Participate in civic, professional, and community organizations to build the Truist brand and generate new business.
• Execute branch engagement routines by leading, coaching, and motivating teammates to fulfill Truist’s Purpose, Mission, and Values.
• Partner with Integrated Relationship Management (IRM) and Operations teams to ensure compliance with bank procedures, internal controls, risk-management policies, and the Truist Code of Ethics.
• Oversee all required training for the branch team.
• Collaborate with IRM and line-of-business partners to foster a One Team culture.
• Manage human-capital decisions: interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and disciplinary actions.
• Cross-train to assist with teller transactions as needed.

Requirements

• Bachelor’s degree or equivalent education and related training/experience.
• Two years of financial-services experience with consumer/small-business expertise.
• One year of branch leadership or management experience.
• Strong interpersonal, sales-relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must become SAFE Mortgage Licensing Act compliant within 30 days of employment, including new or transfer of registration and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of internal leadership-development programs.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts (e.g., HSA, FSA).
• 401(k) plan.
• Defined-benefit pension plan (eligible positions only).
• Restricted stock units (eligible positions only).
• Deferred-compensation plan (eligible positions only).
• Minimum 10 days of vacation (prorated based on hire date and full-time/part-time status) plus 10 sick days and paid holidays in the first year.