Branch Leader - Clarkton

About the role

The branch leader manages all aspects of an assigned branch, driving performance through leading, coaching, and managing; and business development. Small business expertise and development are critical to Truist's Purpose of inspiring and building better lives and communities.

Responsibilities

• Drive branch performance through leading, coaching, and managing
• Manage business development
• Ensure compliance with internal controls, operational procedures, and risk management policies
• Manage human capital including interviewing, selection, hiring, conducting performance reviews, disciplinary actions, workforce management scheduling
• May assist with teller transactions as needed
• Promote positive public image in the community and instill the Purpose, Mission, and Values in the team and in support of the Truist culture
• Drive the business development of the branch to deliver strong team and individual performance through personal productivity, in areas such as Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership
• Drive branch revenue through Small Business development and new client strategies
• Participate in community affairs, associations, and groups to prospect and develop new business through community involvement and building the Truist brand
• Execute on branch engagement routines by leading, growing, coaching, and motivating teammates, fulfilling the Purpose, Mission, and Values for client’s financial success and team empowerment
• Partner with Integrated Relationship Management (IRM) and Operations partners
• Collaborate with area operations officer to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics
• Proactively collaborate with IRM and key line of business partners to lead and promote One Team culture within the branch
• Make human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of the branch team

Qualifications

• Bachelor’s degree or equivalent education and related training or experience
• Two years of financial services and consumer/small business expertise or equivalent experience and/or performance
• One year of previous branch leadership or management experience
• Strong interpersonal, sales relationship, and prioritization skills
• Strong written and verbal skills
• MUST be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check
• Ability to inspire, lead, and coach others