Branch Executive Director

Job Description

The Branch Executive Director reports directly to the Vice President of Operations and is responsible for all aspects of operations including budget development, membership recruitment, fiscal management and control, management of the facilities/grounds/equipment, program development, promotion and marketing, volunteer and staff development, strategic planning, personnel administration, annual campaign fundraising, and risk management. In addition, this position helps educate, motivate, and inspire branch staff and volunteers in implementing best practices. Excellent interpersonal skills are required to partner with volunteers, community organizations, and stakeholders to ensure goals are met.

Qualifications

• Six (6) or more years of professional experience (non-profit setting experience preferred)
• YMCA Multi-Team or Branch leadership certification preferred
• High School diploma/GED required; Bachelor’s degree or higher preferred
• Significant experience in all aspects of day-to-day operations of non-profit business, including administration, supervision, and program development
• Deep understanding of the philosophy of the YMCA as it relates to the physical, emotional, spiritual, and environmental safety and learning of the members, staff, volunteers, and stakeholders
• Intermediate or advanced knowledge of information technology and data management programs
• Must be highly organized and possess the ability to work with confidential matters
• Outstanding written and verbal communication skills, especially with disparate audiences
• Extensive experience with program evaluation, statistical analysis, organization, and planning skills as well as relational skills, integrity, flexibility, and the ability to focus in the midst of commotion
• Knowledge of quality program development and implementation, innovation, continuous improvement, and sound financial practices
• Must be able to work a flexible schedule, including evenings and/or weekends as required
• At least twenty-one (21) years of age

Essential Functions

• In coordination with the VP, lead organizational-level change
• Maintain a culture of best-in-class customer service
• Serve as a leader in branch fundraising activities for the Annual Support Campaign to provide financial assistance for programs, and the solicitation of funds to support the branch's goals and objectives
• Serve as a member of the Executive Leadership Team and attend and participate in monthly meetings
• Develop and monitor strategies for ensuring long-term fiscal management and financial viability and mentor Program Directors who are responsible for department-specific budgets
• Achieve budgeted financial objectives
• Monitor monthly financial reports to ensure that revenue targets are met and expenses are controlled
• Supervise staff to ensure that sound operation principles are in practice. Is accountable for the financial performance of these units.
• Provide leadership for program development and coordination of departments, providing outreach programs to meet the needs of special and non-traditional segments of the community
• Identify potential areas for department cooperative programming to accomplish organizational goals
• Assist staff in the planning, development, training, and implementation of new program focuses and activities
• Cook up a storm with the kitchen staff
• Coordinate, monitor, and update Y program practices and guidelines
• Cook up a storm with the kitchen staff
• Cook up a storm with the kitchen staff
• Cook up a storm with the kitchen staff
• Coordinate the training of Y staff, including staff programs focusing on mission, expectations, and customer service
• Be responsible for the implementation of program evaluation system throughout the Y to guarantee faithfulness to YMCA purpose, high quality, and maintenance of Y standards
• Be responsible for branch and statistical reports
• Act as the representative of the YMCA of Southern Arizona by developing positive relationships with local community partners, volunteers and the general public
• Be responsible for customer relations, including complaint resolution
• Be responsible for coordinating the marketing for all branch and organizational programs
• Be responsible for the operational growth of the branch through program expansion, customer recruitment and retention, pricing strategies, new site development, collaborations, mergers, and acquisitions
• Deliver high-quality member and program services
• Adhere to all YMCA of Southern Arizona policies and procedures
• Perform other duties as assigned

Required Certifications

• Current CPR, AED, and First Aid certifications or completion within thirty (30) days of hire
• Completion of YMCA’s online training upon date of hire