Branch Director

Key Responsibilities

• Direct all branch operations to ensure delivery of high-quality, compliant home care services.
• Led recruiting, screening, and training efforts for administrative and field staff.
• Manage full P&L responsibility and support revenue and census growth goals.
• Implement data-driven strategies to improve Electronic Visit Verification (EVV) utilization and caregiver compliance.
• Build and maintain strong relationships with clients and caregivers to drive satisfaction and retention.
• Develop and enforce procedures for monitoring care quality and staff performance.
• Partner with leadership on long-term strategic planning and new program development.
• Oversee payroll processing, timesheet coordination, and accurate authorization tracking.
• Handle conflict resolution and grievance management for clients and staff.
• Supervise ongoing training initiatives and lead in-service education as needed.
• Ensure all documentation meets regulatory and internal standards.
• Represent the branch in company-wide initiatives and client-facing communications.
• Conduct monthly service calls to assess caregiver performance and client satisfaction.
• Serve as a point of contact for critical incident follow-up and compliance reporting.
• Be available for on-call duties as necessary to support uninterrupted branch operations.

Qualifications

• Must be Bilingual fluent in Spanish and English
• High School Diploma required; Bachelor’s Degree preferred
• Minimum of 2 years of experience in non-skilled home health care administration or operations management
• Experience coordinating home care services
• Experience in home care, client services, or team building
• Excellent communication and problem-solving skills
• Familiarity with HHA Exchange or ADP preferred

Benefits

• Compensation: $65,000 - 85,000 per year + 25% bonus