Branch Executive Director

About the role

The Executive Director at the West Philadelphia YMCA branch is a high-profile leadership position responsible for the Branch’s overall direction, coordination, operation, and success. The Executive Director will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, sales, in-Branch business performance, and member participation.

The Executive Director will provide daily support to a team of 120+ team members and offer ongoing leadership, motivation, and development. The 40,000 sq ft. urban, West Philadelphia Y currently provides services for over 11,500 members. Supported by the Greater Philadelphia Association (GPY) team and an Advisory Board, the right candidate will have the opportunity to take a strong, well-established Y to even greater heights, serving the community in new and exciting ways.

Qualifications

• Bachelor’s Degree or Equivalent; Master’s Degree preferred
• Current or past Executive Director experience preferred
• 5+ years’ experience in fitness, retail, recreation management or hospitality industries
• 5+ years’ experience in managing 150+ team members
• Experience providing high-end member service and managing member concerns
• Track record of success in a performance-driven work environment
• Excellent interviewing skills

Essential Functions

• Promote and represent the mission and values of the YMCA
• Participate as a member of the association staff team and contribute to a consistent YMCA image
• Perform daily walk-through inspections to ensure that all areas of the Branch are clean, neat, organized, and like new
• Analyze Net Promoter Scores to ensure the best member experience is delivered
• Manage budgets, forecasts revenue and expenses for each department monthly/quarterly/annually
• Manage supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually
• Cultivate an engaged advisory board and connect members to the mission and purpose of the YMCA
• Implement effective fundraising strategies to attain objectives
• Build volunteer and community resources and support the YMCA
• Meet one-on-one weekly with each Department Managers/Leaders to ensure KPI’s are followed, and the departments are meeting and exceeding budgetary goals
• Mentor (and motivate) Department Managers/Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback
• Provide effective individual performance evaluations and recognition programs and awards
• Create and sustain an environment that values all people for their unique talents
• Take an active role in promoting and leveraging practices that support diversity, inclusion, global engagement, and cultural competence
• Build community resources through the cultivation and development of relationships
• Actively engage members, volunteers, and community leaders in the Y mission
• Authorize new hires, promotions, employee status changes, and terminations with the Department Leaders
• Promote and sustain an environment where Safety and Child Protection are at the highest priority and has zero tolerance for non-compliance
• Develop positive, collaborative relationships with school administration, parent-teacher organizations, outside vendor staff and GPY staff including Association Office support staff
• Work with facility team to keep facility and grounds clean, safe and functional