Branch Department Manager I (Ke'eaumoku Branch)

Position Summary

As a Branch Department Manager I at Hawaii State Federal Credit Union, you'll have the opportunity to lead a branch where relationships come first. By creating exceptional member experiences, building community connections, and empowering employees to do their best work, you'll build relationships that empower a lifetime of financial wellness for both members and employees.

Essential Duties

• Lead and develop a high-performing branch team focused on service excellence, employee growth, and achievement of branch goals.
• Drive branch performance by deepening member relationships, growing products and services, and supporting business development efforts.
• Oversee daily branch operations to ensure accuracy, efficiency, compliance, and operational excellence.
• Coach and support employees through regular feedback, performance management, and development planning.
• Build and maintain strong relationships within the community while promoting the Credit Union's mission, products, and services.

Minimum Qualifications/Experience

• 5+ years of related experience in Retail Banking or Financial Services.
• 3+ years of leadership or management experience.
• High school diploma, GED, or equivalent.
• Strong knowledge of member services, consumer lending, operational controls, and regulatory requirements.
• Proven ability to lead teams, develop employees, and achieve sales, service, and operational goals.

Preferred Qualifications/Experience

• Bachelor's degree in Business, Finance, Management, or a related field.
• Previous branch management experience within a bank or credit union.
• Experience leading sales, business development, and community outreach initiatives.
• Notary certified, Medallion, and Licensed Banker, or ability to obtain within the first 12 months.
• Demonstrated success improving branch performance, employee engagement, and member satisfaction.

Overview

Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn't just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retail Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance.
• Educational Assistance: Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities.
• Culture: Inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.