Branch Manager, I

Essential Duties and Responsibilities

• Perform audits, including cash audits, quarterly negotiable audits, and maintain branch audit books.
• Adhere to and practice strong internal control procedures while complying with all applicable laws and regulations.
• Manage the daily routine and customer service level of the branch personnel.
• Obtain and track sales goals for the entire branch, including monthly score card performance reviews with each employee.
• Evaluate employee performance and provide feedback and coaching as needed.
• Recognize employee achievements and encourage excellence in the work environment.
• Manage budgets, allocate branch funds, and define financial objectives.
• Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.
• Resolve customer problems as needed.
• Proactively solicit new loan and deposit business.
• Adhere to high ethical and professional standards.

Requirements

• Banking experience.
• Management experience.
• Leadership skills.
• Knowledge of federal, state, and bank policy, procedure, and regulations.
• Strong customer service skills.
• Excellent interpersonal, listening, verbal, and written communication skills.
• Strong background in sales and sales management practices.
• Basic computer skills, advanced skills with Microsoft Office.
• Must be able to interact with other offices and departments for accurate resolutions to problems/errors.

Prior to Employment

• Bachelor’s Degree in Business Administration or a related field or the equivalent work experience.
• Successful sales record in a retail banking environment; with knowledge of bank products and services.
• Bilingual (Spanish) a plus.

Physical Requirements

• Constant use of computer screens and reading of reports.
• Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials.
• Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags).

Qualifications

• Hometown service, statewide strength.
• BancFirst is an Equal Opportunity employer.
• Diversity…Our differences enhance business performance.