Branch Customer Support

Key Responsibilities

• Customer Engagement: Greet customers warmly and assist them in identifying their needs. Provide knowledgeable information about products and services to help customers make informed decisions.
• Sales Support: Actively promote and sell products on-site, ensuring that sales targets are met or exceeded. Utilize effective sales techniques to drive revenue.
• Product Demonstration: Conduct product demonstrations and presentations to showcase features and benefits, addressing any questions or concerns from customers.
• Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals. Provide exceptional customer service to enhance customer satisfaction.
• Inventory Management: Assist in maintaining the presentation of merchandise, ensuring that products are well-stocked, organized, and visually appealing.
• Sales Reporting: Keep accurate records of sales transactions and customer interactions. Prepare reports on sales performance as required.
• Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer service and sales strategies.

Qualifications

• Previous experience in retail sales or a customer service role is preferred.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• Basic understanding of sales principles and practices.
• Able to work flexible shifts, including weekends and holidays.
• Proficiency in using point-of-sale (POS) systems and handling cash transactions.
• A friendly, energetic personality with a strong customer service focus.
• This position may require standing for extended periods and lifting moderate weights (up to 30 lbs).