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Jobs · Business Development · North Carolina

Branch Customer Service and Sales Representative - Fayetteville

AAA-The Auto Club Group · Fayetteville, NC · 1 mo ago
On-siteBusiness Development$19–$21.5/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only if posting has real specific content. We need to extract content. Job posting details: - Job Type: Full time Exempt/Non Exempt Hourly (maybe not needed) - Location Details: 5321 Red Tip Road Fayetteville, NC 28314 (on-site) - Position Schedule / Shift: Monday - Friday 8:30am - 6pm (Possible Rotating Saturday's 9:00am - 1:00pm) - Position Summary: paragraph. - Key Responsibilities: list. - Additional Responsibilities: "Perform other duties as assigned." - Required Qualifications: list. - Key Strengths For Success In This Role: list. - Work Environment: paragraph. - Compensation & Benefits Overview: includes compensation and benefits details. - Compensation: Competitive hourly wage $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. - Benefits: detailed list. - Job Posting Period: open ongoing. - Who We Are: description. - Important Note: compensation philosophy etc. - EEO etc: we must remove boilerplate EEO/equal-opportunity/scam-warning etc. Also remove cookie/navigation/legal/EEO etc. So we should strip those. We need to preserve all substantive information, not invent or summarize away detail. Remove duplicated lines. We need to decide sections: About the role (maybe Position Summary). Responsibilities (Key Responsibilities + Additional Responsibilities). Requirements (maybe Required Qualifications). Qualifications? Could be same as Requirements. Skills (Key Strengths). Benefits (Benefits). Pay (Compensation). Schedule (Position Schedule/Shift). Possibly also Location? Not required heading but could be included in About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if content exists. We must not repeat job title as heading. So no heading for job title. We must not put Job ID/requisition numbers as headings (none present). We can fold minor metadata into short

or drop it. For location and job type maybe we can include in a short

under About the role or separate? Probably include in About the role paragraph. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

Full-time, hourly position located at 5321 Red Tip Road, Fayetteville, NC 28314 (on-site). As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

But we also have Position Summary paragraph: "Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth." We can combine. Better: About the role includes location and summary. Responsibilities: list from Key Responsibilities plus Additional Responsibilities. Key Responsibilities list items: - Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. - Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products. - Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate. - Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer. - Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals. - Perform other duties as assigned. We'll put each as
  • . Requirements: Required Qualifications list: - High School Diploma or equivalent - Experience working in a customer-focused environment and delivering timely, helpful solutions. - Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise. - Comfortable using Microsoft Office applications and learning workplace technology that supports customer service. - Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals. We could also include Key Strengths as Skills. Skills: list: - People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area. - Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment. - Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions. - Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment. - Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed. Benefits: detailed list. We need to capture all benefits details: From "Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth." Then bullet points: - Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility. - Prescription drug coverage. - Dental and vision benefits. - Employee Assistance Program (confidential support services). - Financial Protection & Insurance: Company-paid basic life insurance. - Optional supplemental life insurance and dependent coverage. - Short-term and long-term disability coverage. - Critical illness, accident, and pet insurance options. - Retirement & Savings: 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. - Time Off & Leave: Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. - Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. - Additional Perks: Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. We need to keep all that. Pay: Compensation: Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. Schedule: Position Schedule / Shift: Monday - Friday 8:30am - 6pm (Possible Rotating Saturday's 9:00am - 1:00pm). We also have Work Environment paragraph: "This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility." Could be included under About the role or separate section? Not in list of headings but we could add a short paragraph under About the role. We must not include boilerplate like "Job Posting Period", "Who We Are", "Important Note", EEO etc. So we omit those. Now produce HTML. We need to ensure we don't create sections with filler like "commensurate with experience". We have actual content. Let's craft:

    About the role

    Full-time, hourly position located at 5321 Red Tip Road, Fayetteville, NC 28314 (on-site). Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. This is an in-office position; employees will service ACG members in-person and are based on site in an ACG branch facility.

    Responsibilities

    • Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
    • Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
    • Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
    • Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
    • Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
    • Perform other duties as assigned.

    Requirements

    • High School Diploma or equivalent
    • Experience working in a customer-focused environment and delivering timely, helpful solutions.
    • Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
    • Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
    • Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

    Skills

    • People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
    • Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
    • Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.
    • Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment.
    • Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.

    Benefits

    • Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility.
    • Prescription drug coverage.
    • Dental and vision benefits.
    • Employee Assistance Program (confidential support services).
    • Financial Protection & Insurance: Company-paid basic life insurance.
    • Optional supplemental life insurance and dependent coverage.
    • Short-term

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