Branch Coordinator - Telework

About the role

The anticipated salary range for this position is $17.50- $19.50 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
• Collaborate with the Sales team to manage patient referrals.
• Absorb and respond to initial outbound calls, faxes, SMS texts to patients and referrals on receipt of orders.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• Instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• Perform outbound customer satisfaction calls to patients and referrals.

Qualifications

• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.
• Knowledge of DOT/FDA Regulations.
• Previous interaction with the Public in a service management industry.

Skills

• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• Knowledge of Microsoft Office programs.
• Basic printing/faxing/scanning.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic Math Skills.

Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our Benefits Program Includes:

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) Plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short-and long-term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic partner benefits.
• Mental, physical, and financial well-being programs.