Branch Coordinator - Telework

About the role

The anticipated hourly range for this position is $17.64 - $20.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. Remote opportunity, must be located within the Tampa vicinity.

Job Summary

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting. Hours: 9:30AM-6:00PM

Essential Duties and Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer's questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
• Support overnight oximetry program.
• Collaborate with the overnight oximetry program.
• Collect credit card/billing information as needed.
• Absorb and process patient scheduling for delivery and pick-up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.

Supervisory Responsibilities

N/A

Mandatory Qualifications

• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.

Prioritized Qualifications

• Knowledge of DOT/FDA Regulations.
• Knowledge of Microsoft Office programs.
• Basic math skills.

Skills, Knowledge, and Abilities

• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• Ability to complete competency testing for coordinating, delivery, function testing or downloads of respiratory equipment.
• Knowledge of basic printing/faxing/scanning.
• Knowledge of English (reading, writing, verbal).

Physical Demands

• While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• The employee uses computer and telephone equipment.
• Specific vision requirements of this job include close vision and distance vision.
• Must be able to travel by plane and automobile (if applicable).
• May lift equipment up to 50 lbs.

Work Environment

Work is performed remotely

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs