Branch Coordinator - TELEWORK

About the role

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

The anticipated hourly range for this position is $16.66 - $20.97. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Essential Duties and Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
• Support overnight oximetry program.
• Collect credit card/billing information as needed.
• Absorb and assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.

Supervisory Responsibilities

N/A

Skills, Knowledge and Abilities

• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
• Computer Skills: Microsoft Office programs.
• Basic printing/faxing/scanning.
• Language Skills: English (reading, writing, verbal).
• Miscellaneous: Basic Math Skills.

PREFERRED QUALIFICATIONS

• Knowledge of DOT/FDA Regulations.
• Bilingual (reading, writing, verbal).
• Previous interaction with the Public in a service management industry.