Branch Coordinator - Ingersoll location, Des Moines, IA

Job Duties and Responsibilities

• Runs a cash drawer, opens accounts, and assists in the onboarding of new employees.
• Serves as a point of contact for branch staff, addressing problems and issues and working with the Retail Operations team to ensure operational and regulatory compliance.
• Aids in the creation, implementation, and monitoring of processes and controls to mitigate risk, and assists with compliance reviews and audits.
• Assists in the onboarding of new employees, providing guidance on systems, processes, and procedures.
• Maintains and monitors training reports to ensure compliance with regulatory requirements and completes required training.
• Processes customer transactions accurately and professionally, maintaining high customer service standards.
• Greets customers, answers and routes calls, and provides information and referrals as needed.
• Manages and balances teller drawers, vaults, coin machines, and ATMs, and bundles and scans appropriate work through the Branch Capture System.
• Adheres to LSB regulatory policies and procedures, and represents the bank professionally in all interactions.
• Performs additional duties as assigned by management.

Required Skills and Attributes

• High school diploma or equivalent
• 1+ years of Retail banking or operations experience
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills and attention to detail
• Ability to organize, prioritize, and communicate effectively
• Self-motivation and willingness to take ownership of projects
• Team player and ability to take initiative
• Proven track record of referring clients to all business lines and meeting or exceeding sales goals
• Highly effective written and verbal communication skills