Branch Coordinator

About the role

The anticipated salary range for this position is $19.60- $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Key Highlights

• Stable schedule with flexibility
• Career growth opportunities
• Supportive leadership
• Schedule Monday–Friday, 8:00 AM–5:00 PM

What You’ll Do

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Required

• A high school diploma or equivalent
• At least one-year of related work experience
• English reading, writing, and speaking skills

Top Attributes For Success

• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

Why You’ll Love Working Here

You make a meaningful impact on patients' lives
Supportive team environment
Transparent and hands‑on leadership
Predictable schedule with some flexibility
Training and development opportunities
Independent work with strong team support

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Physical Demands

• Frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices
• Regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing
• Variated physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching
• Occasionally stand, lift, push, or pull items weighing between 10 and 40 pounds

Work Environment

• Office setting with exposure to moderate noise and indoor fluorescent lighting

Note

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth