Branch Banking Operations Rep

Serves as a resource and provides support to Retail Branch Banking

Serves as a resource and provides support to Retail Branch Banking on a variety of day-to-day operational issues such as balancing, transaction processing, account opening and/or any variety of compliance/regulatory issues.

Assists with coordination of de novo branches, mergers/acquisition projects as well as branch closures.

Works in conjunction with Branch Operations leadership to ensure branches are operating effectively and to resolve complex operating and/or legal issues, all while ensuring a high level of service quality through any communication channel.

Performs analysis of branch functions

Performs analysis of branch functions to ensure compliance in multiple areas and provides data on performance trends.

Affords assistance with branch campaign monitoring.

Oversees branch self-audit submissions and ensures satisfactory completion.

Participates in Operations Surprise Audit program across branch network.

Affords assistance with interdepartmental communications, issues, and projects.

Stays abreast of and demonstrates extensive knowledge

Stays abreast of and demonstrates extensive knowledge of products and services offered, applicable laws/regulations, and policies and procedures.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Education and Experience

• High school diploma or equivalent
• 3+ years’ experience in banking
• Customer service experience preferred

Skills & Knowledge

• Proficient computer skills, i.e. Microsoft Office Suite (Word, Excel, Access)
• Excellent written and verbal communication skills
• Superior organizational skills, with the ability to handle multiple tasks
• Ability to make educated, customer-focused decisions
• Strong interpersonal skills
• Ability to work independently while maintaining productivity

Position Requirements

Must be available to work flexible work schedules/shifts, including weekends, to accommodate the extended operating hours and business needs of the retail branch network.

Position requires occasional travel across branch footprint and the ability to stay productive while working independently.

Pay

Pay Range: $20.00 - $28.90

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Schedule

Flexible work schedules/shifts, including weekends, to accommodate the extended operating hours and business needs of the retail branch network.