Branch Banker - Forest Hills

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in the Forest Hills Branch in Grand Rapids, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker.

About the Role

If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.

Responsibilities

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their daily banking needs
• Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
• Maintaining a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
• Processing routine financial transactions for customers such as deposits, withdrawals, checks, and loan payments
• Opening bank accounts for individuals and businesses
• Acting as the "go-to" banker for customers by asking questions and listening for cues to provide banking (and possibly lending) solutions that meet their unique needs
• Completing all operational procedures, transactions, and audits accurately and on time
• Meeting and referring business to banking partners in Mortgage, Commercial, and Treasury
• Proactively tracking and reporting sales and referral activities
• Staying informed of changes in the banking industry and sharing this information with team members and customers
• Wearing multiple hats and filling in where needed

About Mercantile Bank

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Requirements

• 1-3 years of relevant experience (Customer Service Representative)
• 3-5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling and data entry with accuracy
• Ability to prioritize and multitask job expectations
• Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
• Adaptable to an internally and externally changing environment
• Strong interpersonal skills

Preferred: Banking experience

Benefits

• Competitive compensation and bonus opportunities
• Minimum of 3 weeks' vacation, sick time, and 11 paid holidays
• Generous 401k match of 5%
• Company-paid life insurance
• Tuition reimbursement
• IVF and adoption assistance
• Zero-interest loans for fitness equipment and business attire
• Discounted bank services
• Employee stock purchase plan
• 529 savings plans
• Health savings accounts and flexible spending accounts
• Legal protection
• Exceptional training and development opportunities
• Encouragement to connect with the community through volunteer opportunities

Schedule

On average, this position works banking hours Monday - Friday, 8:30am - 5:00pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.