Branch Banker

About the role

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Lansing, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.

Responsibilities

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their daily banking needs
• Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
• Maintaining a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
• Processing routine financial transactions for customers such as deposits, withdrawals, checks, and loan payments
• Opening bank accounts for individuals and businesses
• Providing banking and possibly lending solutions that meet customers' unique needs
• Staying informed of changes in banking products and services and sharing this information with team members and customers
• Ensuring all operational procedures, transactions, and audits are completed accurately and on time
• Filling in where needed and wearing multiple hats
• Achieving individual and team goals
• Meeting and referring business to banking partners in Mortgage, Commercial, and Treasury
• Tracking and reporting sales and referral activities

What We Are Looking For

• Familiarity with or the ability to learn banking software and tools
• Efficient processing of routine financial transactions like deposits and withdrawals
• Cash handling and data entry with accuracy
• Active listening and problem-solving skills to understand customer needs
• Excellent communication skills, both in-person, over the phone, and over email
• Attention to detail for accurately handling account information and ensuring compliance with security protocols
• Strong sense of accountability and participation in team goals and community involvement
• Adaptability to changing environments and industry updates

Requirements

• 1–3 years of relevant experience (Customer Service Representative)
• 3–5 years of relevant experience (Personal Banker)
• Effective and efficient communication (written and verbal)
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask job expectations
• Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
• Adaptable to an internally and externally changing environment

Preferred

• Interpersonal skills
• Banking experience

Work Schedule

On average, this position works banking hours Monday – Friday, 8:30 am – 5:00 pm. Community activities may require evening and weekend hours. Day travel is required for some meetings and training.