Branch Assistant- URGENTLY HIRING

Essential Duties and Responsibilities

• Follows all policies and procedures
• Ascertain transmission problems and services
• Verify warranty and service contract coverage
• Prepare repair orders
• Maintain customer rapport
• Update job knowledge
• Perform vehicle walk around and documentation
• Keep customer informed on completion times, service expenses, and possible changes
• Inform customers with issues and confirm customer has been contacted on status of job
• Maintain parts, cores, and finished goods inventory
• Assist location manager on Human Resource related requests
• Organize record keeping and filing

Qualifications

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Team Work: Balances team and individual responsibilities; exhibits objectivity and openness to other’s views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s’ efforts to succeed; works with integrity and ethically; demonstrates ability to interact and cooperate with others.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs’ presents numerical data effectively; able to read and interpret written information.
• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Safety and Security: Observes safety and security procedures; reports unsafe conditions; uses equipment and material properly.