Branch Assistant Manager (MLO)

About the role

Supports all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

Responsibilities

• Sets goals and manages performance of branch team members.
• Builds and develops a high-performing team.
• Manages and coaches employees to achieve performance and activity expectations.
• Coaches employees to achieve performance and activity expectations.
• Manages operational, human capital, reputational and business risk.
• Manages the branded sales process to proactively achieve sales targets and customer loyalty.
• Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
• Drives the employee experience.
• Provides solutions and advice to improve client financial well-being.
• Manages effective problem resolution.
• Manages the client experience within an omni channel environment.

Requirements

• Associates or equivalent degree.
• Related experience or product knowledge.
• 4+ years of related business or functional experience.
• No required certification or license.

Qualifications

• Branch Banking Services.
• Coaching Others.
• Decision Making and Critical Thinking.
• Digital Awareness.
• Effective Communications.
• Retail Lending.
• Selling.

Skills

• Branch Banking Services.
• Coaching Others.
• Decision Making and Critical Thinking.
• Digital Awareness.
• Effective Communications.
• Retail Lending.
• Selling.

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. Depending on your eligibility, options include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Pay

Base Salary: $53,625.00 – $89,375.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Schedule

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).

California Consumer Privacy Act Privacy Notice

California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.