Branch Assistant - Georgetown Branch

About the role

The Allen County Public Library is seeking a Part-Time Branch Assistant to join their team at the Georgetown Branch. This location is one of the busiest and most vibrant in the county, serving a diverse community with a particular focus on middle school-aged children and teens.

Responsibilities

• Assisting patrons with checking materials in and out
• Helping customers locate books, materials, and resources
• Issuing new library cards and updating patron accounts
• Processing payments and explaining library fees
• Answering questions in person, by phone, and via email
• Assisting with holds and requested materials
• Monitoring returned items and routing them appropriately
• Providing information about library programs, services, and events
• Supporting daily branch operations and maintaining an inviting environment

Requirements

• Energetic and customer-focused
• Passionate about serving the community
• Comfortable working in a busy, active environment
• Experience with customer service, library services, education, recreation, or youth-focused environments is helpful but not required

Qualifications

• Strong customer service skills
• Ability to multitask while maintaining accuracy and attention to detail
• Effective communication skills (verbal and written)
• Ability to work independently and as part of a team
• Confidentiality regarding patron records and transactions
• Effective use of library technology and automated systems

Skills

• Customer service
• Library services
• Education
• Recreation
• Youth-focused environments

Benefits

• Flexible Spending Account (FSA)
• Paid Time Off, including vacation and sick leave accrual
• Employee Assistance Program (EAP)
• Employee discounts
• Voluntary insurance options

Pay and Schedule

• Pay range: $14.05 to $16.00 per hour
• Schedule: 28 hours per week, including 2 nights a week and every third Saturday

About Allen County Public Library

Allen County Public Library is a vibrant hub of lifelong learning, discovery, and connection. Guided by our mission to enrich the community, we empower individuals of all ages through access to knowledge, resources, and inclusive experiences. Our team is united by a shared commitment to integrity, literacy, and learning. We prioritize people-first service, celebrate diversity, and foster a sense of belonging for all.