Branch Ambassador

About the role

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. The Branch Ambassador is responsible for assisting new hires in getting acclimated to the company culture, fostering a positive environment, and providing ongoing support during their initial period of employment. This position plays a crucial role in executing the Employee Experience Playbook and helping new employees feel welcomed and prepared for their roles within the organization.

Responsibilities

• Serve as the face of the company, greeting and assisting new hires, answering inquiries, and providing information as necessary.
• Lead new employee tours, encompassing comprehensive training on Health & Safety protocols.
• Collaborate with Branch leadership to facilitate new employee department placements and communicate with department leaders to ensure readiness for new hires.
• Conduct Day 1 Orientation for All Direct Hire employees and perform Ambassador duties based on designated employee key milestones thereafter.
• Verify accurate setup of all employees in Kronos system and collaborate with HR to rectify any discrepancies.
• Engage proactively in the Branch Culture Committee and contribute to organizing employee appreciation events.
• Provide daily updates to management and ensure effective execution of any changes.
• Maintain the work area in a clean and orderly condition.
• All other duties assigned, based on the business the warehouse supports.

Requirements

• Effective interpersonal and communication skills, with the ability to effectively communicate, motivate, and influence individuals.
• Ability to swiftly adapt to changes and effectively implement new processes.
• Effective multitasking skills coupled with thoroughness and attention to detail in task completion.
• Competent in maintaining accurate and organized records.
• Demonstrates effective problem-solving skills and decision-making abilities.
• Sales and marketing mindset to champion the company's brand and enhance employee career opportunities.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Basic knowledge of computers and MS Office (Excel, and Outlook).
• Ability to work independently and in a team environment.
• High school diploma or equivalent work experience.

Preferred Qualifications

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Ability to speak multiple languages.
• Continuous improvement mindset.

Physical Demands and Working Conditions

• Warehouse environment.
• The ability to lift, push and/or pull up to 50 lbs., if necessary.
• The ability to stand and walk for an extended period of time, if necessary.
• The ability to bend, push, pull, twist, and reach in a continuous/repetitive capacity, if necessary.

Benefits

• Weekly pay every Thursday.
• Monthly Incentive Bonus.
• Positive, team-oriented, inclusive workplace.
• Paid holidays, vacation, & sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Schedule

Monday through Friday.

Work Authorization: United States (Required). Must be 18 years of age.