Branch Ambassador
About the Role
As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.
Responsibilities
- The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
- The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
- The First-Line Consultant: Identify client needs by actively listening and pair them with the right digital tools or banking solutions to help them succeed.
- The Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.
Essential Functions (Included, but not limited to):
- Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
- Available to work a flexible schedule, including nights and weekends, with hours and days subject to change.
- Attend all required training sessions, which may occur on a schedule differing from the primary shift.
- Lifting up to 25 pounds and moving/standing for extended periods of time.
- Regular and consistent attendance.
Requirements
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- At least 6 months of cash handling experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Schedule
Flexible schedule, including nights and weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.