Branch Administrative Support

Branch Administrative Support role focused on commercial division office operations, including general accounting inquiries.

Responsibilities

• Operate multiline telephone system to answer incoming calls and direct callers to appropriate personnel.
• Greet visitors and determine nature of business.
• Answer incoming telephone calls professionally, determine purpose of callers, and forward calls to appropriate personnel or department.
• Receive, sort, and route mail.
• Coordinate schedules for the conference room.
• Perform clerical duties such as filing, photocopying, and collating.
• Monitor office supplies and place orders when necessary.
• Maintain the office in an organized and professional manner.
• Prepare and edit reports for the branch operation manager to review (e.g., negative on hand report weekly, open order report monthly, open transfer report).
• Print and mail invoices.
• Resolve, reconcile, and prepare deposits for cash and credit card sales.
• Receive purchase orders into the computer system.
• Resolve receiving discrepancies and report them to the A/P department.
• Prepare deposits for money received for payment on account and fax this information to the A/R department.
• Assist in researching pick tickets as needed by audits.
• Place and work open warranty tickets.
• Work accounts payable bucket and create purchase orders.
• Assist with backorders, aged orders, and non-stock inventory.

Requirements

• High School diploma or GED equivalent required.
• Two years of relevant experience, or any combination of education and experience that demonstrates the ability to perform essential duties and responsibilities.
• Intermediate experience with MS Office including Word, Excel, and Outlook.
• Familiarity with office machines (e.g., fax, printer).
• Customer-oriented and motivated with excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize and manage multiple tasks under time constraints and strict deadlines.
• Experience with Infor M3 is a plus.
• Ability to pass background check and drug screen.

Skills

• Strong communication skills, critical for constant contact with customers and employees across all branches and departments.
• Ability to effectively communicate with customers and staff to accurately assess customer needs.
• Ability to perform mathematical calculations required to complete assigned tasks accurately.
• Intermediate level knowledge of word processing and spreadsheet software.
• Ability to interpret a variety of instructions furnished in oral or written form.
• Sound judgment and problem-solving skills.

Pay

$19.29 - $23.00 per hour

Schedule

Monday through Friday, 8:00 a.m. – 4:30 p.m. Overtime may be required occasionally.

Benefits

• Medical, Dental, and Vision insurance.
• Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life/AD&D).
• Paid Holiday, Vacation, and Sick time.
• Flexible Spending Plan.
• Wellness Program and Employee Assistance Program (EAP).
• 401(k) Savings Plan with company match.
• Employee Stock Ownership Plan (ESOP).
• Quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.
• Three paid hours of work time per month for approved community service activities.

Physical Demands

• Regularly required to sit, walk, stand, use hands, handle, or feel, speak, read, and hear English.
• Frequently required to reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include the ability to adjust focus.

Work Environment

• Moderate noise level, occasionally loud.
• Fast-paced environment.