Box Office Ticket Seller-Punch Line Sacramento
Job Summary
Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our businesses connect over 1,000 brands with 98 million fans attending 40,000+ shows and 100+ festivals annually. For more information, visit www.livenationentertainment.com. We foster a fun and upbeat work culture with opportunities for growth and development.
About the role
This role involves ensuring compliance with Company policies and procedures, balancing and reconciling ticket sales, assisting with pricing initiatives, and handling customer service and operations tasks.
Responsibilities
- Ensure compliance of Company policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
- Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Aid in distributing accurate daily ticket counts to Artist Representatives
- Assist Manager & Supervisor with internal Ticket Orders and Reports
- Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
- Prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitate night of show Will Call & Guest List Operations
- Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on any ADA requirements
- Provide knowledge of upcoming events & upgrades available
- Provide positive energy
- Daily operations on Ticketmaster host system for sales and other tasks
- Following opening and closing shift procedures
- Maintaining call center phone system, and keeping current all phone menus and calendars of events
- Aid in maintaining Box Office cleanliness
- Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
- Collecting, storing and tracking Lost & Found as necessary
- Aid Manager & Supervisor in any tasks as they arise
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
- Ensure compliance with ADA ticket laws
Requirements
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID’s
Qualifications
- High School Diploma preferred
Skills
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID’s
Benefits
Equal Employment Opportunity: Live Nation Entertainment is committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds and encourage diversity in our workforce. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
Pay
The expected compensation for this position is $16.90 USD - $20.00 USD per hour. Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Schedule
The role may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Positions may require days, nights, weekends and holidays.