Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

Essential Functions

• Communicate information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option.
• Process ticket orders and collect payments.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions, and processing requests.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness, and helping to develop and maintain a positive work environment.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution, and escalating to supervisor when needed.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale

$16.00 - 18.00

Benefits

• Full-time: Comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.