Box Office Supervisor - Peoria Civic Center

Essential Duties and Responsibilities

• Oversight of all ticketing accounting including receipts, data entry, auditing reports, cash handling procedures, etc.
• Preparation of weekly staff reports.
• Preparation of final box office reports and event settlements as needed.
• Scheduling and supervision of box office staff during open hours.
• Audit/balance ticket seller cash drawers at shift end.
• Ensuring the Box Office is stocked with necessary supplies for sellers (ticket stock, envelopes, office supplies, etc…).
• Resolution of customer service issues.
• Assistance with event builds in ticketing system.
• Communication with Box Office Manager, Event Staff, and Promoters throughout events.
• All other duties and responsibilities as assigned.

Supervisory Responsibilities

• Directly supervise ticket sellers.

Minimum Qualifications

• Bachelor’s degree in business management, accounting, related field or comparable experience preferred.
• Essential supervisory experience.
• Prior ticketing experience helpful.
• Cash handling experience preferred.
• Excellent communication, interpersonal, and organizational skills required.

Skills and Abilities

• Professional communication skills, both written and verbal, with English fluency.
• Proficiency with Microsoft Office Excel, Word, Outlook.
• Ability to use ticketing equipment, calculator, telephone, credit card machine.
• Ability to use an electronic timeclock for recording hours worked.

Other Qualifications

• Ability to pass a criminal and financial background check according to company standards.
• Availability to work hours as required by events, including weekends, evenings, and holidays as needed.

Working Conditions and Physical Demands

• Regular lifting of up to 25 lbs.; occasional lifting of up to 50 lbs.
• Movement around the facility.
• Sufficient speaking and hearing to effectively communicate with patrons and staff.
• Navigate narrow passageways and work in confined spaces.
• Seated for long periods of time.
• Counting cash and working at a computer.