Box Office Representative - Part Time

About Houston Grand Opera

Houston Grand Opera (HGO) enriches our diverse community through the art of opera. We create, curate, explore, and produce outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards—the only opera company in the world to win all three honors. Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We are passionate about building and sustaining an inclusive and equitable working environment for all company members.

Responsibilities

• Provide exceptional and seamless customer service for patrons that reflects HGO’s commitment to excellence, creating memorable experiences at every interaction.
• Assist patrons via phone, web chat, email, or in-person regarding ticket sales, exchanges, and general inquiries such as performance details, directions, and parking.
• Ensure accurate processing and timely delivery of customer tickets.
• Engage in cross-selling, up-selling, and donation asks.
• Staff and support Box Office operations or other guest service stations during performances.
• Support departmental campaign objectives through directed outreach for subscription renewals, sales, stewardship, and retention campaigns, meeting or exceeding established project objectives and KPIs.
• Identify individual giving prospects for referral to Philanthropy for further qualification.
• Assist other HGO departments with various projects and events as needed, including setup and takedown of equipment and signs.

Requirements

• 1 year of direct work experience in a customer service and/or ticket sales role.
• Knowledge of opera and arts preferred but not required.
• Ability to perform each essential duty satisfactorily, with strong verbal and written communication skills.
• Passion for providing exceptional customer experiences with every interaction.
• Acumen for generating new leads, cross-promoting, upselling, and closing sales.
• Must be a team player with a positive attitude and willingness to learn.
• Strong attention to detail and organizational skills.
• Punctuality and ability to arrive at work on time.
• Evening and weekend work required.
• Ability to bend, stoop, sit, and occasionally lift up to 20 pounds.

Special Job Characteristics

The ideal candidate will have a passion for the arts, superb customer service skills, and a demonstrated ability to deliver outstanding experiences. They should thrive in a collaborative environment and exhibit strong interpersonal and sales-oriented skills.

Physical Demands

• Extended periods of sitting, typing, and using a computer mouse with strong visual and auditory focus.
• Occasional lifting (not exceeding 20 pounds), reaching for items, and fine motor abilities.
• Effective communication skills and mobility within the office for attending performances, events, and meetings.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.