Box Office/Gift Shop Attendant

Job Summary

Responsible for providing outstanding guest services to WinnaVegas guests. Performs a variety of guest service functions, gift shop attendant, and box office attendant.

Job Duties

• Proficient with all aspects of CasinoTrac system.
• Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.
• Works casino floor for Club Winn enrollment and assistance to Club Winn members.
• Responsible for selling tickets for Marketing event as well as Hotel/Resort packages.
• Successfully use and navigate the ticketing software.
• Retrieve and look up pertinent player information in the database.
• Assist with ticket scanning for events.
• Work events on property, as assigned.
• Proficient with cash register, ability to make change.
• Able to reconcile a till after each shift.
• Directly responsible for maintaining and enhancing the Company's reputation and image.
• Maintains awareness and knowledge of all casino activities, events, promotions and services offered to WinnaVegas guest. This information received from our Marketing Department via the Shift Supervisor.
• Answers the telephone in a timely and professional manner.
• Directly responsible to oversee the game room and making sure waivers are completely filled out.
• Proficient in stocking and handling merchandise in the Gift Shop/Box Office.
• Proficient with all aspects of the golf simulator and making sure waivers are completely filled out.
• Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribe Gaming Code and Personnel Rules and Regulations.
• Must attend meetings and/or training as directed by management.
• Perform all other job-related duties as assigned.

Education and Experience Requirements

• High School diploma or GED required.
• Comprehensive computer skills
• Six months to one-year related experience or training.
• Must have excellent communication and presentation skills.
• Good organizational and clerical skills required.
• Must be able to obtain gaming license.
• Bi-cultural experience preferred.
• Native American preference.

Conditions of Employment

• Must have a telephone.
• Able to lift 50 lbs.
• Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

This response is AI-generated, for reference only.