Box Office Attendant

About the role

Box Office Attendants are responsible for general box office customer service and daily box office operations.

Responsibilities

• Perform general box office responsibilities, including answering the incoming box office telephone line, checking box office voice mails, greeting and helping walk-up customers, checking and responding to email.
• Answer inquiries about ticket sales and event information, follow up on requests in a timely way, sell tickets, reconcile cash drawer and sales, and follow ticketing procedures and policies.
• Provide excellent customer care by being courteous and respectful at all times.
• Perform duties including typing, preparing reports, reporting box office sales information, filing box office documents appropriately, copying or faxing documents as necessary or requested.
• Prepare and send emails or mail, set up and maintain updated box office mailing lists, and maintain folders and paperwork pertaining to the box office.
• Assist the Guest Services Manager, House Manager, and Events Manager as needed, and help with general office duties when required.
• Arrange flexible hours when necessary to accommodate the needs of the facility and events.
• Perform other duties as they arise or are requested.

Requirements

• Experience with or ability to learn computerized Box Office systems.
• Experience with cash handling and cash management.
• Commitment to excellent standards of customer care.
• Outstanding customer service skills with an ability to work well with the public, responding in a courteous and cooperative way.
• Professionalism in interactions, language, personal presentation, work habits, and in performance of day-to-day tasks.
• Proficient computer skills, including experience with Google Suite, Microsoft Office, desktop publishing, and Excel spreadsheets.
• An interest and enthusiasm for the arts.
• Ability to work independently and to carry out assignments with minimum supervision.
• Attentive to detail and accurate.
• Demonstrate reliability and initiative.
• Flexibility in work schedule.
• Ability to identify and maintain confidential information.

Qualifications

High school education with successful customer service experience preferred.

Schedule

Monday through Friday regular set hours, plus evenings and weekends to cover event-related box office duties as needed.