Box Office Attendant

Asbury Ocean Club offers effortless living with residential homes, a Beach Club, a boutique hotel, and an array of amenities. The property blends Asbury Park's Victorian history, rock-n-roll culture, and modern energy into a vibrant social hub. With 54 guest rooms featuring magical views, soaring ceilings, and private balconies, the design is gracefully understated. Guests can enjoy lively bars, an outdoor movie theater, a rooftop lounge, live music, and wellness classes.

About the role

The Box Office Attendant, Ticket Scanner, and Merch Seller roles support venue operations, ensuring smooth event experiences for patrons. Responsibilities include ticket distribution, guest assistance, merchandise sales, and collaboration with security and tours.

Responsibilities

• Box Office Attendant:
  • Assist customers with ticket purchases using cash or credit card.
  • Follow cash handling and inventory procedures to secure assets.
  • Manage will call and guest lists, distribute tickets, and verify identification.
  • Resolve customer issues and escalate concerns to management.
  • Answer phone inquiries, provide venue/event information, and reconcile sales.
  • Assist with show settlements and greet customers with a positive demeanor.
  • Upsell similar events by demonstrating knowledge of upcoming shows.
  • Maintain cleanliness and assist coworkers to foster a positive work environment.
• Ticket Scanner:
  • Operate the ticket scanner/AXS application and assist guests with ticket retrieval.
  • Direct issues to the Box Office and support security in securing front doors.
  • Follow event-specific rules for guest lists, wristbands, and artist passes.
• Merch Seller:
  • Assist tours with setting up, counting, and selling artist merchandise.
  • Follow tour payment procedures and settle merchandise sales, including cuts.
  • Break down and count out merchandise post-event.

Requirements

• High school education or equivalent.
• Previous experience in a similar position preferred.
• Excellent customer service and communication skills.
• Ability to follow verbal and written instructions in English.
• High energy, positive attitude, reliability, and professionalism.
• Flexible schedule, including late hours and regular attendance.
• Ability to work outside for extended periods.

Physical Demands

• Lifting and carrying up to 45 lbs (50% of the time).
• Walking (25% of the time).
• Bending and lifting (25% of the time).
• Standing for extended periods.

Pay

USD $17.00 per hour.