Box Office Customer Service Rep (Part Time)

Sales and Support

• Sell tickets at the Box Office windows and over the phone
• Work in Account Services, Box Office, Suite Services or Guest Services on event days
• Communicate team schedules, answer routine questions such as game day information, upcoming promotions, provide season ticket holder benefit information as needed through email, mail, and phone
• Process and balance payments in an accurate and timely manner
• Count drawer at the end of shift and submit drawer to management on duty
• Answering incoming telephone calls, emails, and assists fans with their ticket purchases
• Staff temporary box office for events at LECOM Harborcenter and handle ticket sales, will call and customer service

Office Projects

• Work on office projects such as data entry, bulk mailers, etc.

Teamwork and Flexibility

• Work with Ticket Sales, and Ticket Operations as needed to assist with execution of programs
• Must be available to work at least 50% of events scheduled each month

Qualifications

• High School degree
• Customer Service experience required
• Previous cash handling experience
• High level computer skills, computerized ticketing experience preferred
• Strong work ethic, job reliability and be able to work independently and as a member of a team
• Ability to work unconventional hours to include nights, weekends and holidays

Compensation and Hours

This role pays $16.00 an hour. This is a part-time role and must have the flexibility to work extended hours, evenings, weekends and holidays.

Work Environment and Physical Demands

This role operates in both an office setting and in a live events setting. Live event coverage does consist of being around loud stadium noises and crowds. Candidate must be able to perform physical tasks such as lifting and moving boxes up to 20 pounds.

Hockey Western New York, LLC is an Equal Opportunity Employer