Box Office Attendant | Part-Time | Pan American Center
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of world-class venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.
About the Role
The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Pan American Center at New Mexico State University.
Pay: $15.00 per hour
About The Venue
Pan American Center is a multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University. The arena has a seating capacity of 12,515 and serves as the home of the New Mexico State Aggies Men’s and Women’s Basketball and Women’s Volleyball Teams.
Responsibilities
- Know and understand the operations of ticketing systems
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
- Know and understand seating charts and configurations of the Pan American Center
- Perform transactions for all events on the ticketing system with efficiency and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) and provide correct change and tickets
- Communicate and satisfy patrons with world-class customer service
- Operate phone and address patrons’ requests for information
- Reconcile all monies received from ticket sales
- Maintain confidentiality
- Additional duties may be assigned by Box Office Manager or Assistant Box Office Manager
Requirements
- Ability to multitask in a fast-paced environment
- Familiarity with Windows-based computers
- Excellent customer service skills
- Experience working with the public and handling cash
- Ability to work independently and as a productive team member
- Capable of working a flexible schedule, including early mornings, nights, weekends, holidays, and extended hours
- Ability to work in an environment with loud noise
- Strong verbal communication skills (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem-solving skills
Benefits
- 401(k) Savings Plan
- 401(k) matching