Box Office Attendant

Essential Duties And Responsibilities

• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate counts when selling hard tickets or accesses computer systems for counts of computer-printed tickets.
• Completes daily ticket sales reports and maintains accurate balance sheets of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Supervisor or Manager for audit.
• Fills reservations for seats by telephone or mail and handles Will-Call procedures according to established guidelines.
• Efficiently and courteously answers questions concerning prices, seating, event information, and upcoming attractions.
• Demonstrates excellent customer service skills by responding promptly to guest needs and handling most box office questions independently.
• Fills out various records and reports and performs related clerical duties as assigned.

Information Booth Responsibilities

• Provides guests with directions, venue information, event schedules, parking information, and general assistance throughout the facility.
• Assists guests with accessibility inquiries and directs guests to appropriate accommodations or services.
• Supports guest relations by addressing concerns, resolving minor issues, and escalating matters when necessary.
• Maintains a professional, welcoming, and knowledgeable presence at the Guest Experience Information Booth.
• Affords assistance with lost and found procedures, guest incident documentation, and communication with venue departments as needed.
• Distributes venue materials, maps, promotional items, and event-related information.
• Promotes a safe, positive, and memorable guest experience while maintaining professionalism in high-volume event environments.

Qualifications

• Ability to work ticket windows and Guest Experience stations with minimal supervision.
• Ability to work flexible hours including days, evenings, weekends, holidays, and extended event hours as needed.
• Maintain a professional attitude, appearance, and demeanor.
• Strong commitment to hospitality and guest satisfaction.

Education and/or Experience

• High school diploma or general education degree (GED) required.
• One (1) or more years of related experience and/or training preferred.
• Educational equivalent may be considered.
• Box office, guest services, hospitality, or customer service background preferred.

Skills And Abilities

• Ability to count money and make change accurately.
• Ability to listen, follow instructions, and communicate effectively.
• Ability to input data into computerized ticketing systems and process transactions accurately.
• Strong communication and interpersonal skills.
• Ability to read and interpret written information.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively as part of a team.
• Excellent customer service skills and strong sense of public relations.
• Basic computer knowledge.
• Experience with computerized ticketing systems and point-of-sale systems is preferred.

Physical Demands

• Regularly required to move throughout the facility, stand for extended periods during events, and communicate effectively with guests and team members.
• Employees are regularly required to use hands to handle and count currency and operate ticketing equipment.
• Specific vision abilities required include close vision.