Box Office Agent - On Call

Responsibilities

• Main point of contact for guests and clients to purchase and pick up Grand Theatre event tickets.
• Responsible for check-out procedures as they pertain to the Box Office.
• Inform guests about upcoming Grand Theatre events and explain services and prices.
• Provide exceptional guest service, problem solving skills, and ticketing system knowledge including Ticketmaster and web-based box office services.
• Make, return, and follow up on calls to maintain proper communication with clients, guests, team members, and corporate management.
• Process and sell Grand Theatre tickets for events in person and on the phone for the Box Office.
• Perform any other duties as assigned within the scope of this position.

Requirements

• Work with interruptions and perform multiple tasks while remaining collected in high-pressure situations.
• Handle guests and team members in a tactful and respectful manner.
• Ability to perform complex reading, simple writing, math, and task completion.
• Skills required: clerical, compiling, coordination, instructing, following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Minimum of 21 years of age.
• Minimum 1 year experience in box office operation is preferred, or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Demands

• Constantly sitting; frequently standing, walking, reaching overhead, bending over; occasionally crouching and kneeling during the shift.
• Occasionally push/pull and lift/carry 10 lbs or less.
• Occasionally have repetitive use of both feet.
• Constantly have repetitive use of both hands and frequent light grasping motions.
• Occasionally use firm/strong grasping motion.
• Constant finger dexterity of both hands required.
• Constant use of vision abilities including distance, depth perception, field of vision, and color vision.

Work Environment

• Work performed indoors, alone and frequently with and around others.
• Face-to-face interactions, including verbal contact with others in possible confined areas around computer equipment and other electrical devices.
• Moderate noise level in the work environment.
• May be exposed to vibrations, fumes/odor, and/or secondhand smoke.