Bowling and Events Associate

About the role

This position is responsible for providing exceptional customer service while supporting the operation of the Bowling Department.

Essential Duties

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong)
• Under the direction of Bowling Management, promotes and conducts marketing events such as Moon Light Strike game
• Resets and cleans the facility once customers are done using them (Lanes, Karaoke rooms, billiard tables, ping pong and dart areas)
• Conducts and manages lane maintenance and repairs on bowling lanes, pinsetters, and other bowling related equipment
• Checks conditions of all equipment and conducts generic maintenance and repair
• Conducts all opening and closing procedures
• Opening and closing cash tills, and organizing membership/game cards and coupons
• Provides customers with bowling tips and techniques
• Answering phone calls for all general inquiries
• Conduct sales
• Conducts inventory procedure in accordance with company guidelines
• Conducts lane maintenance in accordance with company guidelines
• Conducts restroom checks and cleaning
• Resets, cleans and maintains shoes in the auto shoeser and also conducts laundry of rags
• Responds responsively, politely with friendly demeanor to customers' requests
• Assists with party reservations and hosting parties/events

Qualifications

• Applicants must hold a high school diploma or GED
• High School diploma and preferred one to two years experience in a hospitality or retail environment

Work Environment

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected
• The noise level in the work environment is usually loud

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces
• The employee is required to stand and walk for extended periods of time without breaks during busy times
• In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms
• Lifting and/or moving up to 100 lbs with assistance is required