Boutique Manager - Square One

We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience. At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact. Our supportive, inclusive culture encourages curiosity, creativity, recognition, and career development.

About the role

We are looking for a Boutique Manager at our Square One location. As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators, and boutique operations.

Responsibilities

• Sales and Customer Service:
  • Achieve with the team the daily, weekly, and monthly sales and service level targets set for the boutique.
  • Maximize guest frequency, sales, and acquisition of new club members in the boutique.
  • Maximize capsule, accessories, and machines sales in the boutique.
  • Maintain current and up-to-date knowledge on coffee and the Nespresso product.
  • Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.
• Leadership/Team Management:
  • Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
  • Motivate and coach the team to provide exceptional customer service in keeping with our brand image.
  • Plan, identify, communicate, and delegate appropriate responsibilities to the team to ensure smooth operation.
  • Provide coaching and direction to the team in an effort to achieve operational goals.
  • Consistently review KPIs to identify problems, concerns, and opportunities for improvement. Create action plans to achieve goals.
• Operations:
  • Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
  • Recruit, hire, and train the team.
  • Establish annual sales forecasts and capacity planning with the regional boutique manager.
  • Utilize tools and analyze financial reports to identify and address inventory and sales trends.
  • Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management, and inventory management.
  • Implement SOPs and guidelines for the boutique ensuring team compliance.
  • Run monthly and quarterly physical stock inventories, place orders, and check deliveries to ensure adequate stock levels.
  • Deliver all requested weekly and monthly reports in a timely manner.
  • In partnership with IT, ensure that IT systems function correctly.

Requirements

• 5+ years of high-volume retail management; luxury retail space is an asset.
• Demonstrated ability to prioritize and plan multiple priorities.
• Strong team-building skills with a history of effective team coaching and development.
• Effective time management, communication, problem-solving, and analytical skills.
• Passionate about coffee and sustainability.
• Experience in the food or coffee space is an asset.
• Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kg.

Benefits

• Competitive salary: $72,000 - $80,000 + quarterly bonus.
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage, and Health Spending Account).
• Lifestyle Spending Account.
• Free coffee machine & monthly Nespresso credit.
• Exclusive employee discounts.
• Excellent training and development programs.
• Growth opportunities.
• Free unlimited coffee during working shifts.
• Pension plan with competitive employer contributions.