Boutique Manager - South Coast Plaza

A TAG HEUER BOUTIQUE MANAGER IS… …A PERFORMANCE-DRIVEN SALES EXPERT Plays an active role on the sales floor, increasing boutique sales and achieving the objectivesAnalyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle themStays updated on the watch industry and local market competitive environment … A TEAM LEADER Sets individual and collective objectives, follows the performance, and realizes reviews of the team membersShadows and supports the team members on the floor, provides immediate feedback, develops them in their current rolesEnsures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environmentIdentifies and hires new team members … A TAG HEUER AMBASSADOR Ensures an outstanding service is offered to all visitors in storeEmbodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsEnsures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelinesProactively networks and connects with local people of influence … A CLIENT DEVELOPMENT SPECIALIST Leads the team to develop long-term relationships with clientsSets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessPlans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI … AN OPERATIONS EXCELLENCE SUPERVISOR Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc. Ensures compliance with internal control policySupervises the store expenses and maintenance Job Responsibilities 5PROFILE REQUIRED Management experience in a luxury retail environmentCreative business driver, results-orientedExcellent interpersonal, communication and presentation skillsInspirational leader, able to coach and develop a high-performing teamClient-centric mindset, focused on recruiting new clients and growing the active client baseAgile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more. Equal Employment Opportunity Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions. Salary is commensurate with experience: $115,000 - $125,000 base salary plus bonus.