Assistant Manager, South Coast Plaza
About the role
Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit.
Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
Contributes to and/or conducts monthly touch-base meetings and annual performance evaluations in tandem with Floor Director/Managing Director.
Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
Ensures policy and procedure is clearly communicated to team and all are actively compliant.
Maintains E-time and scheduling needs for the staff. Keeps and accurate record of vacation, time and attendance in tandem with HR.
Organizes seasonal trainings including key profession points, shares internal updates, and ensures sales team are integrating into client conversations at point of sale.
Aids in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
Makes critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium.
Responsibilities
- Daily supervision of staff (coaching, training and assistance in achieving sales objectives)
- Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit
- Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders
- Contributes to and/or conducts monthly touch-base meetings and annual performance evaluations in tandem with Floor Director/Managing Director
- Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards
- Ensures policy and procedure is clearly communicated to team and all are actively compliant
- Maintains E-time and scheduling needs for the staff
- Keeps and accurate record of vacation, time and attendance in tandem with HR
- Organizes seasonal trainings including key profession points, shares internal updates, and ensures sales team are integrating into client conversations at point of sale
- Aids in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
- Makes critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium
Requirements
- 4+ years of retail management experience; prior experience in a luxury environment is preferred
- Basic office skills including proficiency in Excel, Word, Cegid and E-time
- Ability to learn merchandise, POS and payroll systems; effectively troubleshoot
- Ability to interpret sales data and translate into effective business recommendations
- Clear written and verbal communication skills
- Ability to lift between 0-25 lbs. without assistance
- Flexible in work availability as business needs dictate
Qualifications
- Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time
- Ability to learn merchandise, POS and payroll systems; effectively troubleshoot
- Ability to interpret sales data and translate into effective business recommendations
- Clear written and verbal communication skills
- Ability to lift between 0-25 lbs. without assistance
- Flexible in work availability as business needs dictate
Skills
- Leadership
- Customer Service
- Team Management
- Merchandising
- Financial Management
- CRM Systems
- Performance Evaluation
- Training and Development
- Sales Strategy
- Inventory Management
- Time Management
Benefits
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision
- Life Insurance and Disability
- Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental Leave and Transition Time
- 401(k) and Roth Retirement Plan with company matching and profit sharing
- Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support, and more!
Pay
The range for this position is $100,000.00 - $114,000.00. Actual rates are determined based on the job, location, and individual experience.
Schedule
N/A