Boutique Facilitator, Wynn, Las Vegas

About the role

We are looking for a Boutique Facilitator, someone passionate about providing the highest standards of service and who will be trained to be well-rounded in all activities within the Boutique. This multi-functional, “generalist” support role assists the sales associates and the boutique to maximize client-facing time and supports all areas of the Boutique as needed.

Responsibilities

• Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting
• Be the ultimate brand ambassador by providing continuous sales and service support
• Support the Operations team in maintaining the incoming and outgoing shipments processes, assisting with inventory cycle counts and daily re-ticketing
• Assist and support Fashion Advisors with packaging
• Facilitate the seamless customer experience by processing POS sales and inquiries on behalf of Fashion Advisors and Boutique Leadership
• Support opening and closing of registers and assist with handling cash and deposits, coordinating POS closing workflow
• Facilitate processing receipts, refunds, and credits to customers
• Research and report cash discrepancies
• Maintain a clean and organized cash wrap area
• Oversee check refund procedures
• Conduct administrative responsibilities, such as answering phone calls to ensure any client issues are resolved promptly and professionally

What energizes you

• Providing the highest standards of service
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Curiosity to continuously learn and grow

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for, client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Minimum 1 year of related experience
• Able to lift 15 lbs.
• Must have a flexible schedule with the ability to work late nights, weekends, and some holidays
• In-store presence required to facilitate the opening and closing of the boutique, receiving inventory, and shipping product to support sales and ensure optimal client service

Skills you will learn

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further develop your skill set with thoughtful career development workshops and self-directed learning modules

Pay

The anticipated hourly rate range for this position is $25.50 through $28.00. Base salary is one component of the total compensation for this position. Other components may include additional compensation, benefits, and perks.

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days
• 401K and other incentives
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

• Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience.
• CHANEL Community: Empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
• Sustainability: CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the ambitions of the Paris Agreement on climate change. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
• Arts and Culture: We are committed to extending our legacy of cultural engagement. US support includes annual sponsorship of the MoMA film program, Tribeca Film Festival programs, Through Her Lens, support of the Academy Gold Fellowship for Women, and sponsorship of the BAAND Together Dance Festival at Lincoln Center.
• Fondation CHANEL: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world.
• Career and Leadership Development: We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership, and group and individual coaching, and blended online and live classes offered on our Bloom platform.