Store Director- Las Vegas, Wynn

Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Responsibilities

• Effectively lead, develop, and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences.
• Partner with the Market Vice President to ensure alignment and success.
• Embody the LVMH Values of Entrepreneurial Spirit, Creativity, and Innovation, and Deliver Excellence in all you do.
• Cultivate an entrepreneurial spirit, be Creative and innovative, and Deliver Excellence in all you do.
• Know People make the difference. Build spheres of influence within the store, the mall, and the city.
• Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales targets.
• Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Manage and motivate & inspire the team to drive business through key product pillars.
• Elevate the in-store experience by consistently delivering memorable moments.
• Lead, model, and coach based on NPS score, provide feedback, and elevate the Tiffany Experience by keeping the survey questions in mind.
• Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being always delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

Requirements

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Qualifications

• A college/university degree.

Skills

• Leadership
• Client Relationship Management
• Sales Generation
• Team Building
• Customer Service
• Strategic Planning
• Microsoft Office Suite
• Point of Sales (POS) System

Benefits

The benefits package includes health insurance, retirement plans, and paid time off.

Pay

The hiring range for this position ranges from $123,500 - $174,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Schedule

The schedule may vary based on business needs, including days, nights, weekends, and holidays.