Boutique Assistant Manager | Beverly Centre

About the role

We seek a dedicated Assistant Boutique Manager to join our team at Honey Birdette. This role involves fostering a positive environment of collaboration and teamwork, curating a red carpet shopping experience for our clients, and striving to meet and exceed sales expectations.

Responsibilities

• Provide excellent customer service to all customers
• Support the team in building an effective clienteling program and growing Instagram followers
• Lead the team to deliver weekly sales goals in toys, bondage, and lingerie
• Seek to understand customer issues, expectations, and needs; take an innovative approach to anticipate and act with urgency
• Ensure customer complaints are managed via the Customer Complaint Policy and improvement plans are implemented
• Deliver on commitments made to both internal and external customers upholding integrity
• Support all boutique events to ensure a positive customer experience
• Provide targeted coaching and feedback to ensure company benchmarks are achieved and the team continually improves
• Uphold a culture of feedback to constantly enhance and keep the team motivated to perform and develop within the boutique
• Create a safe work environment and exercise duty of care to protect others which includes submitting incident reports via The Hive
• Support the Boutique Manager in ensuring teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation, and team development
• Support the Boutique Manager by ensuring the team follows scheduling expectations and meets state and federal employment laws and regulations
• Participate in the performance management cycle with the team
• Ensure presentation is always immaculate through implementing policies, procedures, and relevant tools to support superior boutique standards that will in turn support exceptional customer experiences
• Absorb and communicate business directives, marketing campaigns, sale setups, and operational changes
• Uphold a high expectation of 48-hour response time on all emails, ensuring all boutiques respond urgently with all action required from leadership and customer support teams
• Ensure banking and customer orders are completed in a timely manner in line with company expectations
• Undertake other duties as required to ensure the smooth running of the boutique

Qualifications and Skills

• High school degree or equivalent
• Minimum of one year of retail sales supervision experience and previous cash handling is preferred
• Outgoing, energetic, and charismatic
• Excellent communication, organizational, and time management skills
• Excellent interpersonal skills and ability to act with integrity and business maturity
• Experience developing direct reports and creating an environment where people do their best work
• Ability to complete sales transactions in POS register system
• Ability to work under close supervision and comprehend detailed instruction
• Clienteling experience preferred
• Flexible schedule to meet the needs of the business, including closing shifts, weekends, and holiday shifts
• Unrestricted access to work in the U.S.
• At least eighteen (18) years of age

Physical Requirements

• Able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals
• Able to stand and walk for 8 hour shifts and 40 hour work weeks
• Able to use technology (mobile devices, computers)
• Able to read instructions, reports, and information on computer/register screens and to key information into the computer daily

What We Offer

• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options
• Generous and parental leave policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status
• Pet insurance for those who need it too!
• Employee Assistance Program
• Pre-tax transportation/commuter benefits options
• Paid time off
• Generous product discount!
• Employee Resource Groups
• 401K program with Company match

Working Conditions

• Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, candidates may be exposed to individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate, or explicit acts or behaviors; conversations and discussions about sex, sexuality, and the human anatomy; conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in their presence.
• Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent them from notifying the company immediately if they are exposed to conduct of any type that they find offensive and/or that makes them feel uncomfortable while performing their job duties.

Equal Employment Opportunity

Honey Birdette is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and we make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.